Refund Policy

Policy on

Refunds & Re-Treatment

POLICY OF REFUND

Refund claims will only be considered if the patient’s medical history has changed, making them ineligible for the treatment, or if the treatment is not in the patient’s best interests, as determined by DentC Doctors.
The refund terms are spelled out in the ‘Consent form,’ which must be completed by the patient prior to treatment, and are also spelled out in the ‘Receipt.’ As a result, these documents will control all refunds.
If payment is made incorrectly or a card is swiped into the DentC account, a refund will be issued.
DentC strives to ensure the best clinical practices in its clinics by employing highly skilled and trained doctors. However, if the prognosis/outcome of any treatment does not meet the patient’s expectations due to various factors, the patient may request a refund.

DentC undertakes to

Request a second opinion from a senior doctor or specialist.
If necessary, repeat treatment on a priority basis at no expense, subject to the conditions listed below.
- The patient has been punctual for appointments and has attended the clinic when the doctor has requested it. The patient has been keeping dental hygiene on a regular basis, following instructions, and attending post-operative check-ups as directed.
- In the case of implants, the patient must adhere to post-operative instructions, maintain normal blood pressure, refrain from smoking, and visit the doctor for regular post-operative check-ups.
- Follow treatment guidelines when using orthodontic appliances. Removable retainers, for example, are used on a regular basis as recommended.
- In addition, if the cost of repeat treatment is expected to be higher than what was previously paid, the patient will be responsible for the difference.
- No refund claims will be considered if: (b) impressions for treatment planning have been obtained after a specialist consultation and materials/implant/ortho brackets/denture/crown for the same have been ordered.
- Aligners: If impressions or a scan were taken and aligners were ordered.
- If the patient has not yet collected the aligner, crown, or denture, and the fit has changed owing to shifting teeth, additional measurements are required.
- If the therapy is paid for with a ‘zero interest’ financing plan.
Treatment has begun, or a portion of treatment has begun, or the final stage of treatment has concluded.
A treatment has been scheduled/begun as part of an offer. However, the money spent for therapy can be used for any other treatment for the patient or anybody else they refer.

PROCEDURE FOR REFUND

Patients seeking a refund will bring all relevant documents, receipts, x-rays, and prostheses if any, to the treating clinic, where the clinic head will certify the treatment provided and the charges paid by the patient before referring the case to Clinical Operations for audit, review, and approval from the appropriate authority.

Refunds will be processed in the patient’s / payer’s bank account if permitted. It’s possible that the refund process will take up to 30 days.

There will be no refunds for consultation fees. DentC also has the right to deduct part or all of the following charges: consultation, specialist consultation, implantologist/orthodontist consultation, impressions, x-rays, treatment planning, part treatment performed by a specialist, and so on.

A deduction of Rs. 5000/- would be made for any implant/ortho therapy (Paid as part of the overall cost of the treatment).
A deduction of Rs. 1000/-will be made for any additional treatment (Paid as part of the overall cost of the treatment).
Membership fees are non-refundable, but they can be transferred to a first-degree relative.

Refunds are available in two forms

Credit to the patient’s bank account (which takes 15-30 days) or ‘DentC Credit Cover.’DentC Credit Protection: It is less time consuming, and they can put their money towards a different treatment for themselves or someone else:

Describe it:The refund will be paid to the patient’s DentC Account, which may be used for any treatment within one year for the patient or anybody known to the patient, and which the patient may transfer to anyone by sending an e-mail to DentC.

Benefits of DentC Credit:‘There will be no deductions for consultations, x-rays, diagnosis, or treatment planning, with the exception of therapy such as scaling, extraction, or lab testing.’

RIGHTS OF MANAGEMENT

DentC Management maintains the right to accept or deny any refund based on clinical findings and patient history. If there are any disputes, they are subject to exclusive jurisdiction.